Refund policy
🔁 Returns & Refund Policy
All Sales Policy (Important)
Due to the custom and made-to-order nature of our products, ALL SALES ARE FINAL.
However, we’ve got you covered if there’s an issue:
✅ Eligible for Replacement or Refund:
- Item arrives damaged
- Item is defective
- You receive the wrong item
📩 Contact us within 3 days of delivery at:
info@thangzgalore.com
Include:
- Order number
- Clear photos of the issue
❌ Not Eligible for Refund:
- Wrong size selected
- Color differences due to screen settings
- Customer input errors (name spelling, dates, etc.)
- Change of mind
🔄 Replacement Policy
Approved issues will receive:
- Free replacement OR
- Store credit (at our discretion)
📦 Lost or Stolen Packages
Once marked as “Delivered,” we are not responsible for lost or stolen packages. Please contact your carrier directly.